This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from tharkhul. Our goal is to ensure your complete satisfaction with your purchase while maintaining fair policies for our custom-made products.
As our blinds, curtains, and accessories are custom-manufactured to your specific measurements and design preferences, our return policy differs from that of standard retail products.
Due to the custom nature of our products, we generally do not accept returns or issue refunds for items manufactured to your specifications unless they are defective or significantly different from what was ordered.
Before placing your order, please ensure that:
If you're unsure about any aspect of your order, we encourage you to request fabric samples, schedule a consultation with our design team, or contact our customer service for assistance before finalizing your purchase.
Please inspect your order promptly upon delivery or installation. If you notice any defects, damage, or discrepancies, please notify us within 7 days of receiving the products.
To report an issue with your order, please:
All our products come with a standard warranty against manufacturing defects. The warranty period varies by product:
Our warranty covers:
Our warranty does not cover:
To make a warranty claim, please contact our customer service team with your order details, photos of the issue, and a description of the problem.
If we determine that a product is defective or significantly different from what was ordered, we will, at our discretion:
We aim to resolve all issues as quickly as possible, but please note that repairs or replacements of custom products may take 2-4 weeks to complete.
If our team measured your windows and the resulting product does not fit properly, we will remeasure and remake the product at no additional cost to you.
If you provided the measurements and the product does not fit as a result of measurement errors, we will offer a remake at a reduced cost (typically 50% of the original price).
If our team installed the products and there are issues with the installation, we will correct these at no additional cost.
Orders for custom products can be canceled without penalty within 24 hours of placing the order. After this period, but before production begins, cancellations may incur a 25% administrative fee.
Once production has started, cancellations cannot be accepted as materials have been cut and resources allocated to your specific order.
Changes to orders can be made without penalty within 24 hours of placing the order. After this period, but before production begins, changes may be possible but may incur administrative fees depending on the nature of the changes.
Once production has started, changes cannot be accommodated.
For non-custom products such as ready-made accessories and hardware that have not been installed or used, returns are accepted within 30 days of purchase, provided they are in their original packaging and condition.
A restocking fee of 15% may apply to returned non-custom products.
When a refund is approved, it will be processed using the original payment method. Please allow:
For approved returns of defective products, we will arrange collection at our expense. For returns of non-defective, non-custom products, return shipping costs are the responsibility of the customer.
If you have questions about our Return Policy or need to initiate a return, warranty claim, or report an issue with your order, please contact us at:
tharkhul
Cremorgan, Timahoe, Co. Laois, R32 P1HE
Phone: +353 57 862 7111
Email: info@tharkhul.world
We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.