Privacy Policy
1. Introduction
This Privacy Policy explains how tharkhul ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, visit our workshop, or engage with our products and services.
We value your privacy and are committed to protecting your personal information. Please read this policy carefully to understand how we handle your data.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, postal address, and other information you provide when you contact us or place an order.
- Transaction Information: Details about products and services you purchase, payment methods, and delivery information.
- Technical Information: IP address, browser type and version, operating system, device information, and browsing behavior when you visit our website.
- Communication Information: Records of our communications with you, including emails, phone calls, and in-person interactions.
- Measurement Data: Window dimensions and other specifications relevant to our products.
3. How We Collect Your Information
We collect information through various channels:
- Direct Interactions: When you contact us, place an order, or sign up for our membership program.
- Automated Technologies: When you visit our website, we use cookies and similar technologies to collect information about your browsing behavior.
- In-Person Visits: When you visit our workshop or during in-home consultations and measurements.
- Third Parties: We may receive information from business partners, service providers, and other third parties.
4. How We Use Your Information
We use your information for the following purposes:
- To provide and deliver our products and services, including processing orders and payments.
- To communicate with you about your orders, inquiries, and our products and services.
- To personalize your experience and provide tailored content and offerings.
- To improve our products, services, and website based on your feedback and usage patterns.
- To administer and protect our business and website, including troubleshooting, data analysis, testing, and system maintenance.
- To comply with legal obligations and enforce our terms and policies.
- With your consent, to send you marketing communications about our products, services, and special offers.
5. Information Sharing and Disclosure
We may share your personal information with:
- Service Providers: Companies that help us operate our business, such as payment processors, delivery services, and IT support.
- Business Partners: Suppliers and manufacturers who help fulfill your orders.
- Legal Authorities: When required by law, court order, or governmental regulation.
- Professional Advisors: Such as lawyers, accountants, and insurers when necessary.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information.
- The right to correct or update your personal information.
- The right to request deletion of your personal information.
- The right to restrict or object to processing of your personal information.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookies Policy.
10. Children's Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
tharkhul
Cremorgan, Timahoe, Co. Laois, R32 P1HE
Phone: +353 57 862 7111
Email: info@tharkhul.world
We will respond to your inquiry as soon as possible and no later than one month from the date we receive your request.
